Privacy Policy

Introduction

Flowlio AI ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use Flowlio AI to generate images and videos from text prompts.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information — Your name, email address, and other details you provide when creating an account or signing in with a third-party provider (e.g., Google).
2. Prompts and Inputs — The text prompts, reference images, and other content you submit to generate images or videos.
3. Generated Content — The images and videos produced from your prompts, which we store so you can access, download, and manage your creations.
4. Usage Data — Information about how you interact with the service, including features and models used, frequency of use, and interaction patterns.
5. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
6. Cookies — Small data files stored on your device to remember preferences and improve your experience.
7. Payment Information — Billing details handled by trusted third-party payment processors (e.g., Stripe). We do not store full card numbers on our servers.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service, including generating images and videos from your prompts.
• Process transactions, manage credits and subscriptions, and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud, abuse, and content that violates our Terms of Service.

AI Processing and Third-Party Model Providers

To generate your content, your prompts and inputs are processed by third-party AI model providers (such as Replicate, Google Gemini, and Fal). These providers process your inputs solely to return the generated output to you. We do not sell your prompts or generated content, and we do not use your private inputs to train our own foundation models.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers (AI model providers, payment processors, storage and hosting providers) who help us operate the service, under confidentiality agreements.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Retention

We retain your account information for as long as your account is active. Your prompts and generated content are stored so you can access them, and are deleted when you delete them or close your account, subject to any legal retention requirements.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

You have the right to access, update, export, or delete your personal information and generated content. You can do this through your account settings or by contacting us at the email address below.

Children's Privacy

Flowlio AI is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this Privacy Policy, please contact us at support@flowlioai.com.