Refund Policy

Overview

Flowlio AI runs on credits. Credit packs, subscriptions, and other paid plans give your account credits, and each image or video you generate uses some of them. This policy explains when a purchase can be refunded, how the refund amount is worked out, and how to ask for one.

Eligibility

You can request a refund when all of the following are true:

• You request it within 10 days of the original purchase date.
• Your account still holds unused credits from that purchase.
• You give a clear and reasonable explanation of why you are requesting the refund.

How the Refund Is Calculated

• Full refund — you have not used any of the credits from the purchase.

• Partial refund — you have used some of the credits. The refund is worked out as:

  Refund Amount = Original Purchase Price × (Remaining Credits ÷ Total Credits Purchased)

• No refund — all of the credits from the purchase have been used.

For example, if you bought a $69.90 pack with 4,000 credits and 1,000 of them are used, 3,000 remain, so the refund is $69.90 × (3,000 ÷ 4,000) = $52.43.

Subscriptions

• Cancel anytime. You can cancel from Settings → Billing. Cancelling stops future renewals, and you keep your plan and its credits until the end of the current billing period. Cancelling by itself does not refund the current period.
• First payment. The first payment of a monthly or yearly subscription follows the eligibility and calculation rules above.
• Renewals. A renewal charge can be refunded in full if you request it within 48 hours of the renewal and have not used any credits granted by that renewal. After 48 hours, or once any of those credits are used, the renewal is not refundable.
• When a subscription payment is refunded, the subscription is cancelled as well.

Non-Refundable Cases

Refunds are not available when:

• The request is made after the 10-day window (or, for a renewal, after the 48-hour window).
• All of the credits from the purchase have been used.
• The account has violated our Terms of Service.
• We detect fraud or abuse of the refund process.
• A chargeback or payment dispute has already been opened with your bank or card issuer for the same payment.
• The credits came from promotions, bonuses, giveaways, invite rewards, or free sign-up rewards.
• The purchase was a discounted trial pack.

Failed Generations

If a generation fails because of an error on our side or the model provider's side, the credits it used are returned to your account automatically. You do not need to request this. These are credit refunds, not money refunds.

How to Request a Refund

Submit a refund ticket from your account. The ticket form opens with the refund details pre-filled. Please include:

• The email address of your Flowlio AI account
• The order number (shown under Settings → Payments)
• The purchase date
• The reason for the refund

We reply within 5 business days.

Processing

• Approved refunds go back to the original payment method.
• Please allow 5–10 business days for the funds to reach your account. Your bank may take longer.
• Once a refund is approved, the remaining credits from that purchase are removed from your account straight away.

Chargebacks

Please contact us before opening a dispute with your bank. Most issues are resolved faster through a ticket. If a chargeback is opened, the payment is no longer eligible for a refund through us, and we may suspend the account while the dispute is open.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Purchases are covered by the policy in effect when they were made.

Contact Us

The fastest way to reach us is a support ticket. If you cannot sign in to your account, email support@flowlioai.com.